East Dane Reviews

**added - I did receive the possibility to refund the product without paying any shipping fees, so I wanted to add this here so that you know."
joining many others - I ordered "happy socks" special collection of Beatles socks, with the label saying "one size". Imagine my surprise when I got the package and it was actually "one size=male"!!! Nowhere in the website it was mentioned, clarified or made precise - and the socks do exist in male/female sizes, as I checked in the website of Happy Socks. I cannot refund the item as it was on sale, and basically cannot do anything at all - but to write this review. Be careful of what you buy!

I should have read comments here before ordering. DO NOT EVER BUY FROM EAST DANE!!!!
I ordered a pair of jeans size 33 (I usually wear 32). I received a pair of jeans that was TOO SMALL (the product sheet did not mention this type of sizing), then they asked me 45$ to return this product. They DO NOT WANT YOU to return and definitely do not care about customer service. Please buy elsewhere.

Order was late so tried to sign in to track delivery.
My account had been locked so I contacted customer service.
Customer service was quick to respond to tell me there was an issue with the supplier and they had cancelled my order and deleted my account too.
If I hadn't reached out it seems they may never have contacted me about my cancelled order.

I ordered a Polo Ralph Lauren - Softshell Barrier Jacket from them, when I asked to change a size I was told it was impossible, when I asked for a refund They demanded 60$ for return shipping!
A jacket I bought for 118$! Want more than half the product cost!
When a business goes bankrupt is asked why it happens and the answer is: they do not care about the customers! A business that does not care about its customers has no right to exist!
Be ashamed!

Worst experience
First order wrong item
Poor communication

Hi, I bought Dr.Martens gryphon sandals from here under DDP term (included imported tax) to Thailand,
take about 9-10 days to reach my hand thru DHL. Timing is reasonable, not keep me waiting for long long time. It's great and can trust!! My order was packed very well with good condition box. RECOMMENDED !!

Worst service ever
Many days passed but my order is still not shipped, even i choosed the first delivery with Tax and all costs. It should only take 2-4 days for the waiting. I wrote the Service and ask that, the Service gave me again and again the Ctrl C+V answer.

I ordered sunglasses and they came from the USA to Croatia in 3 days. Unfortunately they had to be cleared through customs so I refused to receive them via DHL. and returned back to the USA.
I got a full refund.
Support agents very good and kind. Thank you.
Recommendations. nice greetings
Luka Grzunov, Croatia

Made my purchase and they were supposed to deliver my items. tried logging into my account after 2 days to check my delivery order, I wasn't able to log into. my account anymore. Contacted Customer Service, received an email from them saying they have cancelled my order and that they are sorry. No mention of my refunds, no further explanation. I will not recommend anyone to make a purchase on this site!

1st order, wrong item. 2 stars would have been o1 star but shipping was very fast, during a pandemic. Low rating because return process difficult and they expect me to take package to the United States Post Office which is a cluster on a normal day but certainly not during a pandemic.. are they crazy! Nope. RD Denver, CO

Got 17$ diy(really?) bracelet instead of 80$ miansai and the cost of return is 60$ ,so its quite worthless to start a dispute.
At the next day received an e-mail with return confirmation,but i didn't even write it yet,got refunded on monday.

There's something about the site which seems untrustworty.
Update - I discovered via my bank that the issue here is that the online purchasing (US based) doesn't ask for CVV number (at the time I hadn't noticed) and is therefore always flagged as suspicious and they would recommend not using anyway.
Otherwise the stock seems good and I do like that the country of origin of each item is (usually) clearly stated - but I'm not phoning a US number to complete a sale.